Support
FAQ
Getting started
Which devices are supported?
Both apps are available on the App Store and require iOS 15.1 or later on iPhone. Check Compatibility on the App Store listing for your device.
Do I need an account?
You can use either app without registering. Your records stay on your device and do not automatically sync across devices.
Can I add more than one oshi?
Yes. Both apps let you add multiple oshis and organise records by oshi. Select the relevant oshi when you add a record.
Backups and data
Can I recover my records without the old device?
If you still have a backup exported by the app, import it on the new device. If you have a full iPhone backup, you can restore it with Apple’s instructions. Whether the app’s records are recovered depends on what the backup contains. Apple’s backup restoration guide
OshiLove · How do I back up before switching iPhones?
Export a backup from OshiLove Settings on the old iPhone and save it somewhere the new phone can access. On the new iPhone, open OshiLove Settings, choose Restore backup and select the JSON file from OshiLove. Restoring replaces the records in the app. Transfer your photo library separately, as the backup does not contain the originals.
Oshi Pocket · How do I back up before switching devices?
On the old device, open Settings → Data management, export a backup and save it somewhere the new device can access. On the new device, use Restore from backup in the same menu and select the JSON file from Oshi Pocket. Restoring replaces the current records.
Why won’t my backup restore?
Select the JSON file in the same app that exported it. Check that the file has downloaded to the device and that the app is up to date. Save a separate backup of your current records before restoring.
Can I recover deleted records?
A backup from before the deletion may let you restore those records. Restoring also replaces records added since the backup, so export your current data separately first. The developer cannot recover records stored on your device.
OshiLove · How do I delete my data?
Use the relevant edit menu to delete diaries, events or albums. To remove all local app data, save any backup you need, then delete the app.
Oshi Pocket · How do I delete my data?
To clear your records, go to Settings → Data management → Reset data. This cannot be undone. Export anything you want to keep first.
Features and troubleshooting
What if the app won’t open or keeps closing?
Close and reopen the app. If the problem continues, restart your iPhone and check the App Store for an update. Deleting the app can remove records stored on the device, so check that you have a backup first.
Why can’t I find the widget?
Update the app from the App Store and open it once. Then touch and hold the Home Screen, open the widget picker and search for OshiLove or Oshi Pocket. If you cannot find a particular widget, check the Home Screen and Lock Screen pickers separately.
OshiLove · Why aren’t my photos showing?
Check OshiLove’s photo permission in iPhone Settings. If access is limited to selected photos, allow the photos you want to see. After switching devices, make sure the originals are available in the new iPhone’s library and reselect them in the app if needed.
OshiLove · Why didn’t my event or anniversary reminder arrive?
Check the reminder for the event or anniversary in OshiLove, then check that iPhone Settings → Notifications allows OshiLove notifications. Check whether Focus is silencing them.
Oshi Pocket · Can I log merch without linking it to an event?
Yes. Choose Add general expense to log merch or other spending without creating an event. If you don’t see this option, update Oshi Pocket in the App Store.
Oshi Pocket · Why didn’t my event reminder arrive?
Check that the reminder is on and the time is correct in the event’s edit screen. Default reminders in Settings apply to new events. Edit existing events individually and check iPhone notification and Focus settings.
Oshi Pocket · How do I change the currency symbol or theme?
Open Currency display or Theme settings in Settings. Changing the currency symbol affects display and does not convert recorded amounts.
What if I forget my App Lock PIN?
The developer cannot recover your PIN. If you previously enabled Face ID or another biometric option and can still unlock the app, back up your records first. If you’re locked out, contact support before deleting the app.
Premium and billing
What is the difference between monthly and lifetime access?
Both apps offer a monthly subscription and a one-time lifetime purchase. Check the included features and current price in the app before buying.
I paid. Why isn’t Premium unlocked?
Open the Premium screen in Settings in the app you bought it in, then choose Restore Purchases. Use the same Apple Account you paid with. Restoring purchases is separate from restoring your records. If Premium still doesn’t unlock, contact support before purchasing again.
Does one purchase unlock both apps?
Each app has its own Premium purchase. Restore it in the app where you bought it.
How do I cancel a monthly subscription?
Open iPhone Settings → your name → Subscriptions, select the app’s monthly plan and cancel it. Deleting the app does not cancel the subscription. Apple’s cancellation guide
How do I check a charge or request a refund?
Sign in to Apple’s Report a Problem with the Apple Account used for the purchase. Find the charge there. Apple decides whether a purchase is eligible for a refund.
Contact support
When contacting support, include the information below. Please do not send personal information or private photos.
- Device model and operating-system version
- App name and version (see in-app Settings)
- The affected screen and steps to reproduce
- Any error message shown